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Low code during the Build phase

  • Modul

    Low code during the Build phase

    5 Themen

    55 Min.

    Visible to: All users
  • In the Build phase of Pega Express, you use Pega's low-code development platform to configure and test your application. Pega Platform leverages...

Monitoring your contact center with Insights

  • Modul

    Monitoring your contact center with Insights

    2 Themen

    15 Min.

    Visible to: All users
  • Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

Pega case management for designers

  • Modul

    Pega case management for designers

    10 Themen

    1 Std. 50 Min.

    Visible to: All users
  • In this module, you learn about the case management capabilities of Pega Platform™ as they apply to user experience designers.

Pega Constellation design system

Pega Express CDH Delivery

  • Modul

    Pega Express CDH Delivery

    1 Thema

    20 Min.

    Pega Customer Decision Hub 8.5 Visible to: All users
  • Customer Decision Hub (CDH) as a strategic application follows the Pega Express™ delivery approach. Use the Pega Express delivery approach as an...

Pega Express testing and validation

  • Modul

    Pega Express testing and validation

    6 Themen

    1 Std. 15 Min.

    Visible to: All users
  • The goal of the Pega Express approach is to deliver a high-quality working system in the simplest, most efficient way possible. Pega Platform provid...

Pega UX solution advantages

  • Modul

    Pega UX solution advantages

    7 Themen

    1 Std. 30 Min.

    Visible to: All users
  • This module provides an overview of Pega Platform™ UX solutions and their advantages.

Pega UX solutions

The Prepare phase and project kickoff

  • Modul

    The Prepare phase and project kickoff

    7 Themen

    1 Std. 15 Min.

    Visible to: All users
  • The Prepare phase follows the Discover phase with key activities such as conducting a sales to delivery handoff meeting and a project kickoff event...

Presenting suggestions for agents

  • Modul

    Presenting suggestions for agents

    4 Themen

    35 Min.

    Visible to: All users
  • During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

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