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Next best action in omnichannel environments
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Modul
Next best action in omnichannel environments
2 Themen
25 Min.
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Omnichannel AI in Pega Customer Decision Hub™ delivers the right action at every customer interaction by crunching millions of data points in real...
Pega case management for designers
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Modul
Pega case management for designers
10 Themen
1 Std. 50 Min.
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In this module, you learn about the case management capabilities of Pega Platform™ as they apply to user experience designers.
Pega Constellation design system
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Modul
Pega Constellation design system
2 Themen
30 Min.
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This module provides an overview of the Pega Platform™ Constellation design system and explains the tools and concepts that are used to create a...
Pega GenAI
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Modul
Pega GenAI
2 Themen
15 Min.
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Learn how Pega GenAI™ helps enhance the application development experience and improves business processes and client interactions.
Pega GenAI in 1:1 Pega Operations Manager
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Modul
Pega GenAI in 1:1 Pega Operations Manager
2 Themen
20 Min.
Pega Customer Decision Hub '23 -
In Pega 1:1 Operations Manager, learn how Automated insights combine the power and features of Pega Value Finder analysis with Pega GenAI™ to detect...
Pega GenAI in Pega Customer Decision Hub
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Modul
Pega GenAI in Pega Customer Decision Hub
3 Themen
25 Min.
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Learn how to leverage Pega GenAI™ features that can aid you in streamlining the process of creating a treatment and generating a Persona in Pega...
Pega GenAI in Pega Customer Service
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Modul
Pega GenAI in Pega Customer Service
4 Themen
25 Min.
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Learn how to make use of Pega GenAI™ features that aid CSRs in accessing knowledge, creating automated interaction summaries, suggesting responses...
Pega GenAI in Pega Platform
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Modul
Pega GenAI in Pega Platform
4 Themen
30 Min.
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Learn how to apply Pega GenAI™ Autopilot features to generate Case Types, Data Models, sample data, and Personas to accelerate the application...
Pega GenAI in Pega Sales Automation
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Modul
Pega GenAI in Pega Sales Automation
2 Themen
20 Min.
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Pega Sales Automation™ includes enhancements with Pega GenAI™, which can greatly improve the performance of sales representatives by streamlining...
Pega Knowledge authoring
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Modul
Pega Knowledge authoring
3 Themen
30 Min.
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This module provides an overview of the process of creating content. Learn how to create article drafts efficiently, add multimedia, reference other...