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Implementing and deploying Pega Care Management
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Modul
Implementing and deploying Pega Care Management
6 Themen
55 Min.
Pega Care Management 8.7 -
In this module, learn about the key concepts, and best practices when implementing and deploying the Pega Care Management™ application.
Implementing Interaction Framework
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Modul
Implementing Interaction Framework
6 Themen
37 Min.
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Implementing the Interaction Framework methodology allows the developer to recognize its strength in the development process for creation of unique...
Implementing outbound communication in BOE
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Modul
Implementing outbound communication in BOE
2 Themen
20 Min.
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Discover how to implement outbound customer engagement in a Business Operations Environment (BOE) and deploy necessary changes to production. Explore...
Infinity Deployment in CloudK
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Modul
Infinity Deployment in CloudK
3 Themen
35 Min.
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Become familiar with the CloudK deployment process by understanding Pega Infinity Installations and Infinity Development.
Initiating a call from a messaging interaction
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Modul
Initiating a call from a messaging interaction
1 Thema
10 Min.
Pega Customer Service 8.8 -
Customer service representatives (CSRs) resolve customer queries by initiating calls during chat interactions. When a customer becomes unavailable to...
Insights
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Modul
Insights
4 Themen
25 Min.
Pega Process Mining -
Use Insights to capture your observations and save them to reports as you analyze the data. You can collaborate with other users by sharing these...
Integrating applications with Pega Robot Manager
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Modul
Integrating applications with Pega Robot Manager
3 Themen
35 Min.
Pega Robot Manager 8.5.3 -
Describe how Pega Robot Manager™ works in the Enterprise Class Structure of Pega Platform™ by creating an application through the New Application...
Intelligent guided sales
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Modul
Intelligent guided sales
2 Themen
15 Min.
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Pega Sales Automation™ provides configurable sales processes tailored to your customers and products. This guidance, reinforced by artificial...
Intelligent recording of automations
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Modul
Intelligent recording of automations
4 Themen
30 Min.
Pega Robotic Automation 22.1 -
The basis of Pega Robot Studio is in its interrogation process; however, there are times where the interrogation and building of automations can be...
Intelligent routing
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Modul
Intelligent routing
4 Themen
1 Std.
Pega Platform 8.8 -
Pega Email Bot™ can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...