Chat and messaging configuration options define the properties for all the individual channels that support conversations between customer service...

Messaging AI analyzes the context of the conversation and suggests cases and knowledge articles while a CSR interacts with a customer. Messaging AI...

Deploy and assign automation packages to Pega Robot Manager. Advance packages from development to production deployment levels. Manage deployed...

Based on analysis findings, you can run simulations to help you determine the potential ROI for process enhancements. For example, you can run a...

This module reviews the claims adjudication process and introduces the concept of event codes in Pega Smart Claims Engine™ for Healthcare. It also...

Learn how social metrics can help you complete additional analysis of activities and resources for processes.  

Learn the structure of a robotic solution along with proper naming conventions for the projects contained within the solution. Students must also...

This module describes the standard Cases that are included with Pega Government Platform. This module also describes how these end-to-end Case Types...

Common Data Model is designed to act as a system of record for entities but can also connect to external systems of record. Customers can integrate...