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Pega approach to Prepare
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Modul
Pega approach to Prepare
4 Themen
45 Min.
Pega Customer Service 8.8 -
Discover how to prepare your team for your project and apply the Pega Express™ methodology to Pega Customer Service™. Learn how to a well conducted...
Pega Call introduction
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Modul
Pega Call introduction
3 Themen
25 Min.
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Many customers still prefer to speak with an agent because they believe it helps them get to resolution faster. Customers expect a seamless experience...
Pega case management for designers
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Modul
Pega case management for designers
10 Themen
1 Std. 50 Min.
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In this module, you learn about the case management capabilities of Pega Platform™ as they apply to user experience designers.
Pega CLM and KYC strategic application
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Modul
Pega CLM and KYC strategic application
4 Themen
55 Min.
Pega Know Your Customer for Financial Services 8.7 -
Familiarize yourself with the business problems that Pega Client Lifecycle Management and Know Your Customer TM can solve. The Pega CLM and KYC...
Pega Cloud
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Modul
Pega Cloud
3 Themen
40 Min.
Pega Cloud for Government -
Become familiar with Pega's Software-as-a-Service offering by understanding the standard Pega Cloud® Services package, as well as the responsibilities...
Pega Collections introduction
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Modul
Pega Collections introduction
2 Themen
15 Min.
Pega Customer Service 8.7 -
Learn about the pain points in today’s collections market and how Pega Collections™ addresses them. You also learn to distinguish between the...
Pega Constellation design system
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Modul
Pega Constellation design system
2 Themen
30 Min.
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This module provides an overview of the Pega Platform™ Constellation design system and explains the tools and concepts that are used to create a...
Pega Customer Decision Hub for Collections
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Modul
Pega Customer Decision Hub for Collections
6 Themen
45 Min.
Pega Customer Service 8.8 -
Pega Collections uses the decision-management capabilities of Pega Customer Decision Hub™ to improve the success rate on collections cases. Learn how...
Pega Customer Profile Designer
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Modul
Pega Customer Profile Designer
4 Themen
50 Min.
Pega Customer Decision Hub 8.6 -
Pega Customer Profile Designer allows users to define customer profile data with aggregate properties and summaries, and enables Pega Customer...
Pega Customer Service best practices
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Modul
Pega Customer Service best practices
2 Themen
1 Std.
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Reviews best practices to use when implementing Pega Customer Service™ applications. Learn about the low-code application development techniques...