Skip to main content

Search

Looking for instructor-led training?

Form autofill

  • Modul

    Form autofill

    2 Themen

    15 Min.

    Pega Customer Service 8.7 Für alle Benutzer sichtbar
  • Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...

Pega Platform patch releases

  • Modul

    Pega Platform patch releases

    3 Themen

    40 Min.

    Pega Platform Für alle Benutzer sichtbar
  • Get familiar with the benefits and best practices of patch releases in Pega Platform™ to effectively adopt the patch release process and reduce hotfix...

Pega Voice AI

  • Modul

    Pega Voice AI

    2 Themen

    25 Min.

    Pega Customer Service 8.7 Für alle Benutzer sichtbar
  • Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...

Script adherence

  • Modul

    Script adherence

    2 Themen

    15 Min.

    Pega Customer Service 8.7 Für alle Benutzer sichtbar
  • Learn how to configure script adherence to help CSRs deliver the prescribed script during a live conversation. You configure scripts in the dialogs...

Suggested cases

  • Modul

    Suggested cases

    2 Themen

    15 Min.

    Pega Customer Service 8.7 Für alle Benutzer sichtbar
  • Learn how to configure a suggested case in the Voice AI channel. A suggested case provides guidance to the CSR on how to resolve a customer request.

Suggested knowledge articles

  • Modul

    Suggested knowledge articles

    2 Themen

    15 Min.

    Pega Customer Service 8.7 Für alle Benutzer sichtbar
  • Learn how to configure a suggested knowledge article in the Voice AI channel. A suggested Pega Knowledge article provides information related to the...

We'd prefer it if you saw us at our best.

Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice