Data storage in Pega

Pega saves data across multiple database tables when a case is processed. The system uses Pega classes to organize and store the data in the appropriate table. When you create reports, the Pega reporting tool uses the Pega class organization to find and retrieve information from these tables. Efficient data organization and access enables the organization to generate reports that support key strategic decisions.

For example, managers may want to know which customer service representatives (CSRs) resolved the most cases during the past three quarters. The report requires you combine case information and historical processing information. This information may be stored in separate tables.

The following video highlights how Pega's flexible data model helps generate information immediately to suit reporting requirements.