Business agility in 1:1 customer engagement overview

Familiarize yourself with the tools and processes used to manage business changes in the Pega 1:1 Customer Engagement solution. Learn about Pega 1:1 Operations Manager and its role in delivering business agility.

Principiante

Inglés

Después de completar este módulo, podrá hacer lo siguiente:

Describe business agility and its importance in one-to-one customer engagement.

Distinguish between business-as-usual and enterprise changes.

Describe the steps involved in managing business changes in one-to-one customer engagement.

Disponible en la siguiente misión:

Business Agility in 1:1 Customer Engagement v7

Temas

Agility in a customer engagement project

5 minutos

Change management process

5 minutos

Cuestionario del módulo

5 minutos