Contact center value drivers

Learn how Pega Customer Service™ uses AI-powered technology to provide a consistent experience regardless of the channel of communication that the customer uses . With Customer Service, CSRs can focus on providing the best user experience through seamless transitions, preserved historical records, and tools that allow them to focus on providing the best user experience.

Principiante

Inglés

Después de completar este módulo, podrá hacer lo siguiente:

Describe the advantages of an omnichannel approach.

Demonstrate how Customer Service uses omnichannel technology to improve experiences.

Disponible en la siguiente misión:

Pega Customer Service Implementation v5

Temas

Omni-channel customer service

10 minutos

The omnichannel agent desktop

5 minutos

Cuestionario del módulo

5 minutos