Pega Customer Service Implementation

Learn about the history and evolution of the contact center. Discover the challenges of both contact center leaders and agents, the solutions that...

Learn how Pega Customer Service™ uses AI-powered technology to provide a consistent experience regardless of the channel of communication that the...

The one certain thing in business is uncertainty. Navigating uncertainty takes agility, in order to respond quickly to new challenges in the “here and...

Learn how to leverage Pega’s low-code experience, best practices in application development, and Scrum to quickly deliver meaningful outcomes in as...

Learn how to apply the Discover phase of Pega Express™ to approach customer service outcomes. Identify the desired business outcomes and Microjourneys...

Discover how to prepare your team for your project and apply the Pega Express™ methodology to Pega Customer Service™. Learn how to a well conducted...

Gain experience with several products that are a part of Pega Customer Service™. In this overview mission, you see how Pega Customer Service uses...

Gain a high-level overview of Pega’s approach to enterprise UX, including the basics of UX design, the importance of UX in enterprise applications...

The Pega Constellation View-Based UI Configuration for Low-Code Authors mission prepares you to configure low-code applications using the...

In this mission, students learn how to customize a Pega Customer Service™ application. Students can configure a chatbot with Digital Messaging and...

This module provides an overview of the best practices that you should follow as part of the Pega Express™ delivery approach. Learn about the core...

This mission presents the foundational knowledge required to understand Pega's guidance on enterprise reuse and modular business architecture best...