Pega approach to Prepare

Discover how to prepare your team for your project and apply the Pega Express™ methodology to Pega Customer Service™. Learn how to a well conducted sales to delivery handoff and kickoff can help to ensure your project success.

Principiante

Inglés

Después de completar este módulo, podrá hacer lo siguiente:

Conduct an effective sales-to-delivery handoff.

Design an effective customer composite.

Describe the importance of customer verification.

Disponible en la siguiente misión:

Pega Customer Service Implementation v4

Temas

Sales-to-delivery transition

20 minutos

Best practices for designing the customer composite

10 minutos

Customer verification

5 minutos

Configuring customer verification for a service case

10 minutos

Cuestionario del módulo

5 minutos