Creating Customer Service data sources

As you create more service cases you may find that you want to organize service cases by categories. Using categories makes it easier for customer service representatives to find service cases. Customer Service datasources allow you to group service cases in your application.

Avanzado

Inglés

Después de completar este módulo, podrá hacer lo siguiente:

Define why you need a Customer Service datasource

Create a Customer Service datasource

Disponible en la siguiente misión:

Customer Service Developer v3

Temas

Data source configuration

5 minutos

Cuestionario del módulo

5 minutos