Defining an action for outbound

A Next-Best-Action is selected by the brain after it considers customer engagement policies, business objectives and recommendations from the AI. An action can be presented to the customer on various inbound and outbound channels. Learn how to configure an action to make it suitable for outbound customer engagement and design a visually appealing email message using easy-to-use templates. Also, learn how to configure an action flow, which contains the steps involved in delivering an action to a customer.

Principiante

Inglés

Después de completar este módulo, podrá hacer lo siguiente:

Create an email treatment

Design visually appealing emails using templates

Configure actions with re-usable action flows

Disponible en la siguiente misión:

Always-On Outbound Customer Engagement v2

Temas

Creating internal email treatments

15 minutos

Defining the action flow

10 minutos

Cuestionario del módulo

5 minutos