Módulo

Guiding a customer service agent with dialogs

2 Temas

15 minutos

Visible to: All users

Principiante

Pega Customer Service 8.8

Pega Customer Service 8.7

Pega Customer Service 8.6

Agent Desktop

Inglés

Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.

Después de completar este módulo, podrá hacer lo siguiente:

Create a dialog for customer service agents

Configure a dialog to appear conditionally

Dialogs

5 minutos

Modifying an existing dialog

5 minutos

Cuestionario del módulo

5 minutos