Modifying the customer composite

The customer composite provides a summary view of customer and account information to the CSR while processing a customer interaction. You can modify the customer composite to support a contact center's most used processes and interactions.

Principiante

Inglés

Después de completar este módulo, podrá hacer lo siguiente:

Describe best practices for modifying Pega Customer Service user interface.

Learn how to add actions to the customer composite to streamline processes.

Best practices for wrapping up a customer interaction

Temas

Best practices for designing the customer composite

10 minutos

Launching a service case from the composite

5 minutos

Using the interaction wrap-up feature

5 minutos

Configuring customer search and customer 360 options

5 minutos

Cuestionario del módulo

5 minutos