Modifying customer composites

Pega Customer Service 23 introduces a new Interaction Portal based on the Constellation design pattern, offering faster development, a prescriptive multichannel experience, extensibility, and a lower total cost of ownership. In this module you learn how to modify the user experience, along with best practices in user experience development with Pega Customer Service.

Principiante

Inglés

Después de completar este módulo, podrá hacer lo siguiente:

Define the functional areas of the Interaction Portal

Create a new tab.

Define best practices in user experience development.

Disponible en la siguiente misión:

Customer Service Low-Code Developer v6

Temas

Pega Customer Service on Constellation

5 minutos

Configuring the customer composite

5 minutos

Best practices for designing the customer composite

10 minutos

Cuestionario del módulo

5 minutos