Monitoring your contact center with Insights

Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn about the existing out of the box reports and dashboard widgets. You will then practice using a cloud-based exercise system.

Principiante

Inglés

Después de completar este módulo, podrá hacer lo siguiente:

Run reports to observe the data about cases you’ve completed

Describe when you would use a report or a dashboard widget

Disponible en la siguiente misión:

Customer Service Low-Code Developer v3

Temas

Pega Customer Service reports

5 minutos

Cuestionario del módulo

5 minutos