Monitoring your contact center with Insights

Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn about the existing out of the box reports and dashboard widgets. You will then practice using a cloud-based exercise system.

Principiante

Reporting

Generative AI

Inglés

Después de completar este módulo, podrá hacer lo siguiente:

Create an Insight

Add an Insight to the manager dashboard

Disponible en la siguiente misión:

Pega Customer Service Foundation v9

Temas

Exploring data with insights

5 minutos

Using Pega GenAI in Insights

5 minutos

Cuestionario del módulo

5 minutos