Pega Customer Service Foundation

This module provides an overview of the features and capabilities of Pega Customer Service™. Learn how to conduct an interaction as a customer service...

As a customer service representative (CSR) you are tasked to handle interactions through various channels. In this challenge, you will conduct an...

This module details on how Pega GenAI Blueprint, a generative AI-powered platform transforms enterprise application development from weeks to hours...

As an application administrator, you have been tasked with creating a new application for CSRs at your organization to use in their day-to-day...

U+ Bank has been using its Customer Service application for some time now. The U+ Bank customer service leadership team wants it to include another...

The Customer Simulator application lets you simulate real customer interactions in your Digital Messaging and Voice AI channels. CSRs use simulations...

Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...

Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

You've been asked by the manager overseeing the Alpha Team of customer service representatives, to efficiently monitor the number of interactions...

Explore the features of Pega Gen AI Knowledge Buddy™, an AI-powered assistant that makes your knowledge base more accessible by providing answers and...

As a Knowledge Buddy manager, you are tasked with creating a new Buddy for Pega Academy users. The Buddy should be able to answer any question it...

Users in your organization have reported that the Knowledge Buddy you created does not answer one of the more commonly received questions about the...

Explore the features of Pega Knowledge™. Learn how to navigate the Knowledge portal and the content management Life Cycle.

You have been asked to create content that provides customers with guidance through the process of remortgaging with U+ Bank. The goal of the content...