Next best action and customer interactions

The omnichannel Pega AI delivers the right action at every customer touch by crunching millions of data points in real time.

Learn how you can use the next best action to ensure a CSR takes relevant actions at every step during a customer interaction.

Principiante

Decision Management

Inglés

Después de completar este módulo, podrá hacer lo siguiente:

Explain the basics of the next-best-action approach.

Describe how a CSR can use the next best action.

Disponible en la siguiente misión:

Pega Customer Service Foundation v5

Temas

Next-Best-Action and customer service

5 minutos

Next-Best-Action in a contact center

10 minutos

Cuestionario del módulo

5 minutos