Suggesting tasks to agents

Learn how to suggest tasks to customer service agents. You will learn how to configure prescriptive suggestions using Intent When records and dynamic suggestions using the Pega Customer Decision Hub.

Principiante

Inglés

Después de completar este módulo, podrá hacer lo siguiente:

Configure Intent when records

Configure a service case to use an Intent when record

Leverage Pega Customer Decision Hub to make suggestions

Disponible en la siguiente misión:

Customer Service Developer v3

Temas

Creating an Intent when record

5 minutos

Service case suggestion with Customer Decision Hub

15 minutos

Configuring service case suggestions from CDH

10 minutos

Cuestionario del módulo

5 minutos