Text analytics for email routing

Humans can effortlessly interpret a single tweet but are unable to parse a large volume of information efficiently. Businesses are exploring ways to use machine learning to extract meaningful information from a large quantity of text messages. These insights help improve business performance and customer experience.

Principiante

Inglés

Después de completar este módulo, podrá hacer lo siguiente:

Explain text analytics

Name a few practical applications where text analytics can be used

Describe the role of artificial intelligence (AI) in text analytics

Explain how text models for text categorization are trained

Disponible en la siguiente misión:

Data Scientist v2

Temas

Text analytics

5 minutos

Email routing

10 minutos

Using rule-based topic detection to route emails

5 minutos

Using model-based topic detection to route emails

5 minutos

Routing emails based on sentiment

5 minutos

Training a text categorization model

5 minutos

Cuestionario del módulo

5 minutos