Voice AI components

Learn how Pega Voice AI™ integrates with your Pega Customer Service™ application. Understand the components of the Voice AI architecture and how these components process audio from a customer call.

Avanzado

Voice AI

Inglés

Después de completar este módulo, podrá hacer lo siguiente:

Describe the components of the Voice AI architecture

Understand how Voice AI processes the audio from a customer call to assist the CSR on a live conversation.

Describe the configuration required to implement Voice AI in Customer Service.

Disponible en la siguiente misión:

Pega Voice AI v6

Temas

Voice AI architecture

5 minutos

Voice AI configuration

5 minutos

Cuestionario del módulo

5 minutos