Form autofill

Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer conversation and associates entities with properties used to complete a form. For example, Voice AI can detect a street address and then add it to the address change form.

Principiante

Voice AI

Inglés

Después de completar este módulo, podrá hacer lo siguiente:

Describe how Voice AI detects entities during a live customer call and associates the entities with case properties.

Map entities to case properties.

Describe best practices for using form autofill.

Disponible en la siguiente misión:

Pega Voice AI v6

Temas

Form autofill

5 minutos

Mapping entities to case properties

5 minutos

Best practices for using form autofill

5 minutos

Cuestionario del módulo

5 minutos