Suggested next best actions

If your Pega Customer Service application includes a Pega Customer Decision Hub license, you can configure the Voice AI channel to suggest next best actions, such as a new credit card offer. Learn how to configure a suggested next best action in the Voice AI channel.

Principiante

Inglés

Después de completar este módulo, podrá hacer lo siguiente:

Describe how audio from a customer call generates a next best action from Customer Decision Hub.

Configure a new offer.

Disponible en la siguiente misión:

Pega Voice AI v6

Temas

Suggested next best actions

5 minutos

Adding a suggested offer

5 minutos

Cuestionario del módulo

5 minutos