Pega Knowledge Buddy overview

Explore the features of Pega Gen AI Knowledge Buddy™, an AI-powered assistant that makes your knowledge base more accessible by providing answers and relevant articles to user queries. Learn how to create your own Buddy and change it to suit the needs of your organization. See what questions users ask and how they interact with Buddies that you created.  

Principiante

Generative AI

Inglés

Después de completar este módulo, podrá hacer lo siguiente:

Identify the benefits and potential applications of Pega Knowledge Buddy.

Create and edit a Buddy.

Verify the execution history of a Buddy.

Practique lo que ha aprendido en el siguiente Reto:

Creating a Knowledge Buddy v4

Disponible en las siguientes misiones:

Pega Knowledge Buddy v4 Pega Customer Service Foundation v10

Temas

Pega Knowledge Buddy

5 minutos

The Knowledge Buddy

5 minutos

Conversational Knowledge Buddy

10 minutos

Creating a Buddy

5 minutos

Contextual data definitions

5 minutos

Creating and maintaining content for Pega GenAI Knowledge Buddy

5 minutos

The Knowledge Authoring assistant

10 minutos

Cuestionario del módulo

10 minutos