Enhancing self-service AI experience with Agentic Messaging

Agentic Messaging represents a transformative paradigm shift in customer service technology, moving beyond traditional rule-based chatbots to create intelligent, context-aware conversational experiences powered by advanced AI cognitive frameworks. In this module, you will learn how to configure Agentic Messaging for a Pega Customer Service application

Principiante

Generative AI

Constellation

Inglés

Después de completar este módulo, podrá hacer lo siguiente:

Describe Agentic Messaging, Voice, and Email.

Create an agent for an Agentic Messaging interface.

Create an Agentic Messaging channel interface.

Set up the Web Messaging connection.

Disponible en la siguiente misión:

Innovation with Pega GenAI v5

Temas

Introduction to Agentic Messaging, Voice, and Email

5 minutos

Creating an agent for an Agentic Messaging interface

10 minutos

Setting up an Agentic Messaging interface and a Web Messaging Channel

5 minutos

Cuestionario del módulo

5 minutos