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Misión

Innovation with Pega GenAI

9 Módulos

6 Retos

5 horas

Visible para: All users Applies to: Pega Platform '26, Pega Customer Decision Hub '26, Pega Customer Service '26, Pega Sales Automation '26

Pega GenAI™ facilitates the rapid development of innovative new features and gives low-code developers the power to infuse generative AI functionality into decision-making and workflow automation. Gain an understanding of what Pega GenAI is, define the flagship Pega GenAI features in Pega Platform, Pega Customer Decision Hub, Pega Customer Service, and Pega Sales Automation, and recognize how generative AI helps boost developer productivity, marketing effectiveness, and more in responsible and effective ways.

Principiante
Generative AI
Inglés

Pega GenAI

  • Módulo

    Pega GenAI

    2 Temas

    15 minutos

  • Learn how Pega GenAI™ helps enhance the application development experience and improves business processes and client interactions.

Using Self-study Buddy in Pega Academy

  • Reto

    Using Self-study Buddy in Pega Academy

    2 Tareas

    10 minutos

  • Help students navigate through Self-study Buddy, an intelligent assistant designed to support students in their learning journey, to engage and get...

Import and Validate a Blueprint

  • Módulo

    Import and Validate a Blueprint

    2 Temas

    20 minutos

  • Use a high fidelity Pega Blueprint™ to create and validate the foundation for authoring in Pega Platform™. Prepare for import by evaluating...

Building an application with Blueprint

  • Reto

    Building an application with Blueprint

    2 Tareas

    20 minutos

  • This challenge focuses on developing skills in the Blueprinting phase of Blueprint Delivered, as shown in the following image:

    Blueprinting phase

    Your Lead System...

Importing a Blueprint into Pega Platform

  • Reto

    Importing a Blueprint into Pega Platform

    1 Tarea

    15 minutos

  • Uplus Hotels is building its Travel Management Customer Support (TMCS) application using Pega Blueprint™ to accelerate development.

    After defining...

Accelerated development with Pega AI Assistant

  • Módulo

    Accelerated development with Pega AI Assistant

    1 Tema

    5 minutos

  • Pega AI Assistant™ introduces a conversational development experience in Infinity Studio so that users can plan, build, and understand applications...

Building Solutions with AI Assistant

  • Reto

    Building Solutions with AI Assistant

    1 Tarea

    20 minutos

  • U+ Hotels uses the AI Assistant feature to accelerate application development in the Travel Management Customer Support (TMCS) application.

    The Refun...

GenAI Connect Rules in application development

  • Módulo

    GenAI Connect Rules in application development

    1 Tema

    10 minutos

  • Pega GenAI™ Connect Rules integrate Pega Platform™ with generative AI services, so that applications can send contextual data to a large language...

Pega Customer Engagement Blueprint

  • Módulo

    Pega Customer Engagement Blueprint

    3 Temas

    30 minutos

  • Pega Customer Engagement Blueprint is an AI-driven collaboration tool designed to transform how organizations visualize and implement customer...

Pega GenAI in Pega Customer Decision Hub

  • Módulo

    Pega GenAI in Pega Customer Decision Hub

    3 Temas

    25 minutos

  • Learn how to leverage Pega GenAI™ features that can aid you in streamlining the process of creating a treatment and generating a Persona in Pega...

Leveraging GenAI to understand configuration results in Customer Profile Viewer

  • Reto

    Leveraging GenAI to understand configuration results in Customer Profile Viewer

    2 Tareas

    15 minutos

  • U+ Bank is currently cross-selling on the web. The business operations team is looking to enhance their understanding of test configuration results in...

Pega GenAI in Pega Customer Service

  • Módulo

    Pega GenAI in Pega Customer Service

    6 Temas

    40 minutos

  • Learn how to make use of Pega GenAI™ features that aid CSRs in accessing knowledge, creating automated interaction summaries, suggesting responses...

Creating a Knowledge Buddy

  • Reto

    Creating a Knowledge Buddy

    2 Tareas

    10 minutos

  • As a Knowledge Buddy manager, you are tasked with creating a new Buddy for Pega Academy users. The Buddy should be able to answer any question it...

Enhancing self-service AI experience with Agentic Messaging

  • Módulo

    Enhancing self-service AI experience with Agentic Messaging

    3 Temas

    25 minutos

  • Agentic Messaging represents a transformative paradigm shift in customer service technology, moving beyond traditional rule-based chatbots to create...

Pega GenAI in Pega Sales Automation

  • Módulo

    Pega GenAI in Pega Sales Automation

    3 Temas

    25 minutos

  • Pega Sales Automation™ includes enhancements with Pega GenAI™, which can greatly improve the performance of sales representatives by streamlining...

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