Skip to main content

Mission

Innovation with Pega GenAI

6 Modules

6 Challenges

3 hrs 40 mins

Visible to: All users
Beginner Pega Platform '24.1 Pega Customer Decision Hub '24.1 Pega Customer Service '24.1 Pega Sales Automation '24.1 Generative AI English

Pega GenAI™ facilitates the rapid development of innovative new features and gives low-code developers the power to infuse generative AI functionality into decision-making and workflow automation. Gain an understanding of what Pega GenAI is, define the flagship Pega GenAI features in Pega Platform, Pega Customer Decision Hub, Pega Customer Service, and Pega Sales Automation, and recognize how generative AI helps boost developer productivity, marketing effectiveness, and more in responsible and effective ways.

Available in the following mission:

24.1 Ready v1

Pega GenAI

  • Module

    Pega GenAI

    2 Topics

    15 mins

  • Learn how Pega GenAI™ helps enhance the application development experience and improves business processes and client interactions.

Using Self-study Buddy in Pega Academy

  • Challenge

    Using Self-study Buddy in Pega Academy

    2 Tasks

    10 mins

  • Help students navigate through Self-study Buddy, an intelligent assistant designed to support students in their learning journey, to engage and get...

Accelerating application building with Pega GenAI Blueprint

  • Module

    Accelerating application building with Pega GenAI Blueprint

    3 Topics

    20 mins

  • Learn how Pega GenAI™ Blueprint aims to change business leaders and project teams envision digital transformation initiatives. Blueprint introduces a...

Generating a Blueprint

  • Challenge

    Generating a Blueprint

    3 Tasks

    10 mins

  • U+ Bank is expanding their retail financial services business to include personal lending. U+ Bank has decided to utilize Pega GenAI™ Blueprint...

Building an application from Blueprint

  • Challenge

    Building an application from Blueprint

    2 Tasks

    15 mins

  • U+ Bank is expanding their retail financial services business to include personal lending. U+ Bank has decided to utilize Pega GenAI™ Blueprint...

Pega GenAI in Pega Platform

  • Module

    Pega GenAI in Pega Platform

    4 Topics

    30 mins

  • Learn how to apply Pega GenAI™ Autopilot features to generate Case Types, Data Models, sample data, and Personas to accelerate the application...

Generating a Case Type using Pega GenAI Autopilot

  • Challenge

    Generating a Case Type using Pega GenAI Autopilot

    3 Tasks

    10 mins

  • U+ Bank wants to allow customers to manage their checking accounts, savings accounts, and credit cards with a Pega Platform™ application, U+ Personal...

Pega GenAI in Pega Customer Decision Hub

  • Module

    Pega GenAI in Pega Customer Decision Hub

    3 Topics

    25 mins

  • Learn how to leverage Pega GenAI™ features that can aid you in streamlining the process of creating a treatment and generating a Persona in Pega...

Leveraging GenAI to understand configuration results in Customer Profile Viewer

  • Challenge

    Leveraging GenAI to understand configuration results in Customer Profile Viewer

    2 Tasks

    15 mins

  • U+ Bank is currently cross-selling on the web. The business operations team is looking to enhance their understanding of test configuration results in...

Pega GenAI in Pega Customer Service

  • Module

    Pega GenAI in Pega Customer Service

    4 Topics

    25 mins

  • Learn how to make use of Pega GenAI™ features that aid CSRs in accessing knowledge, creating automated interaction summaries, suggesting responses...

Creating a Knowledge Buddy

  • Challenge

    Creating a Knowledge Buddy

    1 Task

    10 mins

  • As a Knowledge Buddy manager, you are tasked with creating a new Buddy for Pega Academy users. The Buddy should be able to answer any question it...

Pega GenAI in Pega Sales Automation

  • Module

    Pega GenAI in Pega Sales Automation

    2 Topics

    20 mins

  • Pega Sales Automation™ includes enhancements with Pega GenAI™, which can greatly improve the performance of sales representatives by streamlining...

mission badge: Innovation with Pega GenAI

We'd prefer it if you saw us at our best.

Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice