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Module

Pega GenAI in Pega Customer Service

4 Topics

25 mins

Visible to: All users
Beginner
Pega Customer Service '24.1
Generative AI
English
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Learn how to make use of Pega GenAI™ features that aid CSRs in accessing knowledge, creating automated interaction summaries, suggesting responses, and automatically creating follow-up tasks in Pega Customer Service™.

After completing this module, you should be able to:

Run an AI-assisted interaction with a customer.
Create a Buddy.

Practice what you learned in the following Challenge:

Creating a Knowledge Buddy v1

Available in the following mission:

Innovation with Pega GenAI v2

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