Mission
Innovation with Pega GenAI
9 Modules
6 Challenges
5 hrs 5 mins
Pega GenAI™ facilitates the rapid development of innovative new features and gives low-code developers the power to infuse generative AI functionality into decision-making and workflow automation. Gain an understanding of what Pega GenAI is, define the flagship Pega GenAI features in Pega Platform™, Pega Customer Decision Hub™, Pega Customer Service™, and Pega Sales Automation™, and recognize how generative AI helps boost developer productivity, marketing effectiveness, and more in responsible and effective ways.
Pega GenAI
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Module
Pega GenAI
2 Topics
15 mins
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Learn how Pega GenAI™ helps enhance the application development experience and improves business processes and client interactions.
Using Self-study Buddy in Pega Academy
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Challenge
Using Self-study Buddy in Pega Academy
2 Tasks
10 mins
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Help students navigate through Self-study Buddy, an intelligent assistant designed to support students in their learning journey, to engage and get...
Import and Validate a Blueprint
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Module
Import and Validate a Blueprint
2 Topics
20 mins
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Use a high fidelity Pega Blueprint® to create and validate the foundation for authoring in Pega Platform™. Prepare for import by evaluating...
Building an application with Blueprint
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Challenge
Building an application with Blueprint
1 Task
20 mins
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You are a Solution Designer working with business and technical stakeholders at U+ Hotels, a hospitality and travel services provider. As part of the...
Importing a Blueprint into Pega Platform
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Challenge
Importing a Blueprint into Pega Platform
1 Task
15 mins
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Uplus Hotels is building its Travel Management Customer Support (TMCS) application using Pega Blueprint® to accelerate development.
After defining...
Accelerated development with Pega AI Assistant
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Module
Accelerated development with Pega AI Assistant
1 Topic
10 mins
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Pega AI Assistant™ introduces a conversational development experience in Infinity Studio so that users can plan, build, and understand applications...
Building Solutions with AI Assistant
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Challenge
Building Solutions with AI Assistant
1 Task
20 mins
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U+ Hotels uses the AI Assistant feature to accelerate application development in the Travel Management Customer Support (TMCS) application.
The Refun...
GenAI Connect Rules in application development
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Module
GenAI Connect Rules in application development
1 Topic
10 mins
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Pega GenAI™ Connect Rules integrate Pega Platform™ with generative AI services, so that applications can send contextual data to a large language...
Pega Customer Engagement Blueprint
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Module
Pega Customer Engagement Blueprint
3 Topics
30 mins
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Pega Customer Engagement Blueprint is an AI-driven collaboration tool designed to transform how organizations visualize and implement customer...
Pega GenAI in Pega Customer Decision Hub
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Module
Pega GenAI in Pega Customer Decision Hub
3 Topics
25 mins
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Learn how to leverage Pega GenAI™ features that can aid you in streamlining the process of creating a treatment and generating a Persona in Pega...
Leveraging GenAI to understand configuration results in Customer Profile Viewer
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Challenge
Leveraging GenAI to understand configuration results in Customer Profile Viewer
2 Tasks
15 mins
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U+ Bank is currently cross-selling on the web. The business operations team is looking to enhance their understanding of test configuration results in...
Pega GenAI in Pega Customer Service
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Module
Pega GenAI in Pega Customer Service
6 Topics
40 mins
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Learn how to make use of Pega GenAI™ features that aid CSRs in accessing knowledge, creating automated interaction summaries, suggesting responses...
Creating a Knowledge Buddy
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Challenge
Creating a Knowledge Buddy
2 Tasks
10 mins
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As a Knowledge Buddy manager, you are tasked with creating a new Buddy for Pega Academy users. The Buddy should be able to answer any question it...
Enhancing self-service AI experience with Agentic Messaging
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Module
Enhancing self-service AI experience with Agentic Messaging
3 Topics
25 mins
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Agentic Messaging represents a transformative paradigm shift in customer service technology, moving beyond traditional rule-based chatbots to create...
Pega GenAI in Pega Sales Automation
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Module
Pega GenAI in Pega Sales Automation
3 Topics
25 mins
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Pega Sales Automation™ includes enhancements with Pega GenAI™, which can greatly improve the performance of sales representatives by streamlining...
