Misión
Pega Knowledge Buddy
4 Módulos
4 Retos
3 horas 35 minutos
This mission will provide you with an opportunity to gain insight into Knowledge Buddies and Pega GenAI. Learn about the technical aspects of AI prompt management and testing, and get hands-on practice at creating and customizing your own Buddies to suit your specific organizational needs.
Learn how Buddies ingest data sources, as well as how to install and troubleshoot a Pega Knowledge Buddy.
Pega Knowledge Buddy overview
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Módulo
Pega Knowledge Buddy overview
4 Temas
30 minutos
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Explore the features of Pega Gen AI Knowledge Buddy™, an AI-powered assistant that makes your knowledge base more accessible by providing answers and...
Creating a Knowledge Buddy
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Reto
Creating a Knowledge Buddy
1 Tarea
10 minutos
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As a Knowledge Buddy manager, you are tasked with creating a new Buddy for Pega Academy users. The Buddy should be able to answer any question it...
Advanced Buddy features
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Módulo
Advanced Buddy features
7 Temas
55 minutos
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In this module, you will explore the advanced features of the Pega Gen AI Knowledge Buddy™. Learn how to create and secure data collections and data...
Using Pega Knowledge to create Knowledge Buddy content
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Reto
Using Pega Knowledge to create Knowledge Buddy content
5 Tareas
5 minutos
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Users in your organization have reported that the Knowledge Buddy you created does not answer one of the more commonly received questions from your...
Buddy prompt management
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Módulo
Buddy prompt management
3 Temas
20 minutos
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In this module, you will explore best practices around prompting for Pega Gen AI Knowledge Buddy™. Learn how to update an already existing Buddy with...
Testing Buddy prompts
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Reto
Testing Buddy prompts
6 Tareas
30 minutos
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Nota: This challenge assumes that you have completed the previous challenges in the Pega Knowledge Buddy mission and shares the practice environment with...
Knowledge Buddy integration
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Módulo
Knowledge Buddy integration
3 Temas
25 minutos
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This module provides an overview of the possibilities of integrating a Pega Gen AI Knowledge Buddy™ in an application. Learn about the required...
Adding Knowledge Buddy to the Knowledge Management widget in the Interaction Portal
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Reto
Adding Knowledge Buddy to the Knowledge Management widget in the Interaction Portal
2 Tareas
5 minutos
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U+ Bank wants its customer service representatives (CSRs) to have easy access to Pega GenAI™ Knowledge Buddy as they work. As an application...
