Business conditions

Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to dynamically configure the behavior of Pega Customer Service™ application. As a result, customer service agents can start interacting with customers with a relevant, consistent, and personalized set of features available to them.

Principiante

App Studio

Inglés

Después de completar este módulo, podrá hacer lo siguiente:

Identify features which support the use of business conditions

Create a new business condition

Configure the Suggested actions feature to suggest a specific case type based on the evaluation of a business condition

Practique lo que ha aprendido en el siguiente Reto:

Configuring business conditions v4

Disponible en la siguiente misión:

Customer Service Low-Code Developer v8

Temas

Business conditions overview

5 minutos

Configuring business conditions

10 minutos

Cuestionario del módulo

5 minutos