Support for Pega Cloud
Pega offers multiple support channels for Pega Cloud, including self-support content and integrated portals that help you manage your applications. The Pega Support team also provides 24x7 global support for change requests and incidents that affect your applications.
Self-support content
Pega Documentation provides authorized content that is vetted by Pega subject matter experts and can help you resolve problems and answer your questions about using Pega products.
To guide you through key enablement, Journeys offer an interactive way to navigate documentation step by step. Journeys help guide you through migration, initial setup and other common development tasks:
For more information, see Cloud Service Journeys, Documentation Journeys, and Navigating Journey maps.
If you need more information or additional help, visit Pega Forums to ask questions and share knowledge with peers, or visit Pega Support Center to browse support documentation, known issues, and resolved issues.
For detailed information about how to get support, the Pega Support Center provides the following resources:
For information about the status of Pega Cloud environments, by region, see the Pega Global Status page.
My Support Portal
My Support Portal (MSP) enables licensed clients to report incidents or request changes to their Pega Cloud environments. You can also use the portal to track the progress of any tickets that you raise.
MSP also provides access to the MSP Buddy, which brings the power of Pega GenAI Knowledge Buddy™ to Pega-specific content.
To create incidents and issues in MSP, you must be affiliated with the applicable Pega Support account and have an assigned Support role. To request a change to a Pega Cloud environment, you must also have the Cloud Deployment Specialist or Cloud Operations Specialist role and access to the relevant environment.
For more information, see the following resources:
Diagnosing your applications
Pega Cloud includes the Pega Diagnostic Center (PDC) and My Pega Cloud tools, with which you can perform self-support activities.
For more information, see Pega Diagnostic Center introduction or Self-service in Pega Cloud.
Check your knowledge with the following interaction:
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If you are having problems with your training, please review the Pega Academy Support FAQs.
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