Applying NLP for Case classification

Pega Process AI™ utilizes Natural Language Processing to automatically categorize and route claims based on customer descriptions, eliminating delays and errors associated with manual processing. Learn how to enable AI Case classification, define topics, train models, and validate the accuracy of automatic categorization to streamline claims processing and enhance operational efficiency.

Principiante

Decision Management

Inglés

Después de completar este módulo, podrá hacer lo siguiente:

Enable AI Case classification in Pega Process AI by creating a new accident category field and defining topics.

Train and test models in Prediction Studio.

Validate the automatic AI accident category prediction and Case routing by creating a new Claims Case for a test Persona.

Verify the effectiveness of intelligent Case routing, which automatically routes Cases to the correct Work Queue based on the predicted accident category.

Practique lo que ha aprendido en el siguiente Reto:

Creating a case classification prediction using NLP v3

Disponible en la siguiente misión:

Pega Process AI Essentials v7

Temas

Applying NLP for case classification

5 minutos

Cuestionario del módulo

5 minutos