Next best action in omnichannel environments

Omnichannel AI in Pega Customer Decision Hub™ delivers the right action at every customer interaction by crunching millions of data points in real time.

Learn how you can use next best actions to ensure that CSRs take relevant actions at every step during a customer interaction. Learn how easy it is to configure the AI by using Next-Best-Action Designer to select the best offer for the right customer on a digital channel.

Principiante

Generative AI

Inglés

Después de completar este módulo, podrá hacer lo siguiente:

Explain the benefits of using next best actions in a contact center.

Explain how adaptive models can predict customer behavior.

Describe the use case for cross-sell on the web.

Explain the purpose of key configurations in Next-Best-Action Designer.

Practique lo que ha aprendido en el siguiente Reto:

Exploring cross-sell on the web v10

Disponible en la siguiente misión:

Pega Customer Decision Hub Foundation v10

Temas

Next-Best-Action in a contact center

10 minutos

Next-Best-Action on digital

10 minutos

Cuestionario del módulo

5 minutos