Defining an action for outbound

In Pega Customer Decision Hub, the system selects a next best action after it considers customer engagement policies, business objectives, and recommendations from the AI. Customers might see an action on various inbound and outbound channels. Learn how to configure an action to make it suitable for outbound customer engagement and design a visually appealing email message using easy-to-use templates. Also, learn how to configure an action flow, which contains the steps involved in delivering an action to a customer.

Principiante

Inglés

Después de completar este módulo, podrá hacer lo siguiente:

Create an email treatment.

Design visually appealing emails by using templates.

Configure actions with reusable action flows.

Practique lo que ha aprendido en los siguientes Retos:

Creating an internal email treatment designed in Pega Customer Decision Hub v8 Creating an internal email treatment designed in an external tool v4 Sending emails for multiple actions in outbound v8

Disponible en la siguiente misión:

Always-On Outbound Customer Engagement v9

Temas

Email treatments

5 minutos

Creating internal email treatments

15 minutos

Defining the action flow

10 minutos

Cuestionario del módulo

5 minutos