Using Customer Simulator to train CSRs

The Customer Simulator application lets you simulate real customer interactions in your Digital Messaging and Voice AI channels. CSRs use simulations to practice and improve their skills in a safe environment, boosting their performance and customer service quality. You set up different scenarios and personas for training purposes, and then run simulations to obtain real-time insights on CSR performance.

Principiante

Inglés

Después de completar este módulo, podrá hacer lo siguiente:

Configure scenarios for Customer Simulator.

Run a simulation to train your CSRs in handling customer interactions.

Disponible en la siguiente misión:

Pega Customer Service Foundation v9

Temas

Customer Simulator overview

10 minutos

Customer Simulator demo

5 minutos

Creating and running a customer simulation

5 minutos

Setting up Customer Simulator

15 minutos

Cuestionario del módulo

5 minutos