Using Pega GenAI Blueprint in Pega Customer Service

This module details on how Pega GenAI Blueprint, a generative AI-powered platform transforms enterprise application development from weeks to hours. Through conceptual foundations, technical deep-dives, and hands-on implementation using a realistic banking scenario, learners master Blueprint's collaborative SaaS workspace capabilities and acquire the strategic understanding and practical skills necessary to build a Pega Customer service Application.

Principiante

Inglés

Después de completar este módulo, podrá hacer lo siguiente:

Evaluate Pega GenAI Blueprint as a digital transformation tool for application design acceleration while maintaining alignment with business requirements.

Create Pega GenAI Blueprint for a Pega Customer Service application and import it into Pega platform to generate a functional application

Analyze the complete service request lifecycle in Pega Customer Service applications by comparing Blueprint generated workflows with imported platform implementations

Practique lo que ha aprendido en los siguientes Retos:

Using Pega GenAI Blueprint to create a Customer Service application v2 Using Pega GenAI Blueprint to extend a Customer Service application to include a new Service request v1

Disponible en las siguientes misiones:

Pega Customer Service Foundation v9 Pega Customer Service Implementation v5

Temas

Pega Blueprint overview

5 minutos

Creating a Pega Customer Service application using Pega GenAI Blueprint

5 minutos

Service requests

5 minutos

Cuestionario del módulo

5 minutos