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Updates to Pega CLM and KYC
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Módulo
Updates to Pega CLM and KYC
2 Temas
25Â minutos
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The product management team for Pega Client Lifecycle Management and Know Your Customerâ„¢ team introduces the key themes for Pega Client Lifecycle...
Updating existing actions
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Módulo
Updating existing actions
2 Temas
15Â minutos
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Pega 1:1 Operations Manager currently supports three types of change requests. Choosing the right change request category initiates the appropriate...
User device capabilities
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Módulo
User device capabilities
2 Temas
20Â minutos
Pega Customer Service '23 -
A CSR logs into the telephony system and controls calls using the Pega Callâ„¢ desktop. Learn how the CSR uses the telephony controls and how you can...
Using entity extraction with chatbot channel
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Módulo
Using entity extraction with chatbot channel
1 Tema
15Â minutos
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Better understand the key features and benefits of entity extraction with chatbot channel. Use this module to learn how to enable the chatbot to...
Workforce Intelligence portal overview
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Módulo
Workforce Intelligence portal overview
5 Temas
37Â minutos
Pega Workforce Intelligence -
In this module, learn the fundamentals of navigating to the Dashboard, Summary, and Timeline screens inside the Workforce Intelligence portal. You...
Working in the Patient 360 profile
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Módulo
Working in the Patient 360 profile
8 Temas
1 h 35Â minutos
Pega Care Management 8.7 -
Learn about the key concepts and best practices for configuring Patient 360, including setting the categories for tracking social determinants of...
Working with a deployment pipeline
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Módulo
Working with a deployment pipeline
6 Temas
39Â minutos
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In this module, learn how to create and edit a deployment pipeline. You also learn how to configure an application task and resolve intermediate...
Working with the Merge pipeline
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Módulo
Working with the Merge pipeline
5 Temas
34Â minutos
All Products -
In this module, you will learn how to perform the following tasks:
- Create and edit a Merge pipeline
- Work with a branch, and then submit the branch...
Working with Voice AI models
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Módulo
Working with Voice AI models
2 Temas
15Â minutos
Pega Customer Service 8.8 -
You can customize the models that Pega Voice AI uses to transcribe customer conversations and identify topics and entities. Working with Pega Support...
Worklists and Workbaskets
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Módulo
Worklists and Workbaskets
3 Temas
30Â minutos
Pega Customer Service 8.8 -
Learn to properly manage work using Worklists. Claim unassigned work from a workbasket, or transfer work between users to help manage the workload of...