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Presenting suggestions for agents
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Módulo
Presenting suggestions for agents
4 Temas
35 minutos
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During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Prioritizing robots for work adjustments
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Módulo
Prioritizing robots for work adjustments
14 Temas
1 h 35 minutos
Pega Robot Manager 8.5.1 -
When an administrator has the proper information to make an informed decision on how to resolve an issue or a bottleneck of work, the administrator...
Project structure in Pega Robot Studio
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Módulo
Project structure in Pega Robot Studio
7 Temas
40 minutos
Pega Robotic Automation 22.1 -
Learn the structure and interface of Pega Robot Studio for developing robotic projects. Students grasp the benefits of creating and configuring...
UseKeys property
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Módulo
UseKeys property
3 Temas
20 minutos
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There are times when using web and Windows applications that several pages or windows of the same type may display at the same time and are...
Reporting in Pega Robot Manager
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Módulo
Reporting in Pega Robot Manager
6 Temas
1 h 20 minutos
Pega Robot Manager 8.5.1 -
The reporting feature in Pega Robot Manager™ extends the reporting capabilities found in Pega Platform™. You can create, edit, and view reports from...
Robotic automations in Citrix
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Módulo
Robotic automations in Citrix
4 Temas
35 minutos
Pega Robotic Automation 19.1 -
Developers must understand the client's implemented environment to determine the best course of action when creating a robotic solution. Knowing the...
Robotic package deployment
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Módulo
Robotic package deployment
3 Temas
20 minutos
Pega Robotic Automation 22.1 -
Developers can implement the deployment process in Pega Robot Studio regardless of an organization's chosen distribution plan. By using the deployment...
Routing email based on content
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Módulo
Routing email based on content
3 Temas
25 minutos
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Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Screen pops
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Módulo
Screen pops
2 Temas
15 minutos
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Learn how to use screen pops to provide a summary of information to agents when a call arrives.
Script adherence
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Módulo
Script adherence
3 Temas
20 minutos
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Learn how to configure script adherence to help CSRs deliver the prescribed script during a live conversation. You configure scripts in the dialogs...