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Senior System Architect
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Misión
Senior System Architect
3 Misiones
11 Módulos
11 Retos
1 day 8Â horas 55Â minutos
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The Senior System Architect mission continues the journey to increase your knowledge of application development on Pega Platformâ„¢. The modules in this...
Monitoring your contact center with Insights
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Módulo
Monitoring your contact center with Insights
2 Temas
15Â minutos
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Pega Customer Serviceâ„¢ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...
Pega Customer Service performance considerations
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Módulo
Pega Customer Service performance considerations
3 Temas
30Â minutos
Pega Customer Service 8.8 -
Reviews the performance guidelines to use when implementing Pega Customer Serviceâ„¢ applications. Learn about performance, best practices for data...
Leveraging reports in the contact center
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Reto
Leveraging reports in the contact center
4 Tareas
15Â minutos
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As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...