Search
Full Case Views
-
Módulo
Full Case Views
1 Tema
25 minutos
-
Learn about low-code modular development in Pega Constellation by authoring your applications with Views, templates, and widgets. Discover the...
Generating test coverage reports
-
Módulo
Generating test coverage reports
4 Temas
25 minutos
All Products -
This module provides an overview of the test coverage metric and the process to generate test coverage reports. Learn how to generate user-level and...
Getting started with Digital Messaging
-
Módulo
Getting started with Digital Messaging
2 Temas
15 minutos
-
In this module, you learn about Digital Messaging and its supported messaging platforms. Also, learn how to create a Digital Messaging interface to...
Skipping a Process or a Stage
-
Módulo
Skipping a Process or a Stage
1 Tema
10 minutos
-
Skip Processes and entire Stages that are unnecessary in certain situations so that Cases can process with increased efficiency and flexibility.
Implementing and deploying Pega Care Management
-
Módulo
Implementing and deploying Pega Care Management
6 Temas
55 minutos
Pega Care Management 8.7 -
In this module, learn about the key concepts, and best practices when implementing and deploying the Pega Care Management™ application.
Managing roles and users in Deployment Manager
-
Módulo
Managing roles and users in Deployment Manager
3 Temas
17 minutos
All Products -
In this module, you learn about the following aspects of Deployment Manager:
- Using the privileges that control access to the features available on...
Monitoring the Deployment Manager pipelines
-
Módulo
Monitoring the Deployment Manager pipelines
3 Temas
20 minutos
-
In this module, you learn how to monitor deployments. You also learn about the pipeline reports and how can you use them to improve the performance of...
Monitoring your contact center with Insights
-
Módulo
Monitoring your contact center with Insights
2 Temas
15 minutos
-
Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...
Nurturing leads and opportunities
-
Módulo
Nurturing leads and opportunities
5 Temas
30 minutos
-
Sales representatives nurture leads and opportunities to win sales. In this module, you learn how to capture customer interactions and how the...
Pega case management for designers
-
Módulo
Pega case management for designers
10 Temas
1 h 50 minutos
-
In this module, you learn about the case management capabilities of Pega Platform™ as they apply to user experience designers.