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Pega Customer Service Case Management Edition introduction
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Módulo
Pega Customer Service Case Management Edition introduction
3 Temas
20 minutos
Pega Customer Service 8.7 -
Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in your existing desktop and...
Performing Pega scenario testing
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Módulo
Performing Pega scenario testing
6 Temas
35 minutos
All Products -
This module provides an overview of the various sections of a Pega scenario test case. In this module, you learn about the Application: Scenario...
Performing Pega unit testing
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Módulo
Performing Pega unit testing
7 Temas
53 minutos
All Products -
This module provides an overview of the various sections of a Pega unit test case. From this module, you learn about the Application: Unit test...
Pipeline templates
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Módulo
Pipeline templates
6 Temas
41 minutos
All Products -
This module covers the various pipeline templates that help you structure pipelines for their ultimate purpose, as well separate business needs for...
Presenting suggestions for agents
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Módulo
Presenting suggestions for agents
4 Temas
35 minutos
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During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Securing and auditing data
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Módulo
Securing and auditing data
2 Temas
30 minutos
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Pega Platform™ provides multiple ways to ensure the integrity of and ability to audit application data. Applications automatically track Actions...
Quality visualization for a Pega Platform application
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Módulo
Quality visualization for a Pega Platform application
3 Temas
25 minutos
All Products -
This module describes various quality metrics on the Application Quality dashboard to monitor the functional quality of a Pega Platform™ application...
Reviewing log files
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Módulo
Reviewing log files
3 Temas
30 minutos
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Pega Platform™ provides logs that record system events such as application errors and performance and security issues. Use log files to identify and...
Security Checklist awareness
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Módulo
Security Checklist awareness
1 Tema
20 minutos
Platform -
- What is the Security Checklist?
- How do I access the Security Checklist?
- How to use the Security Checklist?/What is the purpose?
- What happens if I...
Unit-Test-Regeln
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Módulo
Unit-Test-Regeln
4 Temas
1 h 5 minutos
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Mit Unit-Test-Regeln wird sichergestellt, dass Anwendungskonfigurationen sich erwartungsgemäß verhalten.