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Fundamental concepts of Constellation

  • Módulo

    Fundamental concepts of Constellation

    3 Temas

    40 minutos

    Pega Platform '23 Visible to: All users
  • Explore the fundamentals of Constellation, the new architecture, design system, and user interface (UI) of Pega Infinity™.

UX design fundamentals

Managing concurrent Case access

Skipping a Process or a Stage

Implementing and deploying Pega Care Management

  • Módulo

    Implementing and deploying Pega Care Management

    6 Temas

    55 minutos

    Pega Care Management 8.7 Visible to: All users
  • In this module, learn about the key concepts, and best practices when implementing and deploying the Pega Care Management™ application.

Pega Express phases

Low code during the Build phase

  • Módulo

    Low code during the Build phase

    5 Temas

    55 minutos

    Visible to: All users
  • In the Build phase of Pega Express, you use Pega's low-code development platform to configure and test your application. Pega Platform leverages...

Monitoring your contact center with Insights

  • Módulo

    Monitoring your contact center with Insights

    2 Temas

    15 minutos

    Visible to: All users
  • Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

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