Skip to main content

Search

Fundamental concepts of Constellation

  • Módulo

    Fundamental concepts of Constellation

    3 Temas

    40 minutos

    Pega Platform '23 Visible to: All users
  • Explore the fundamentals of Constellation, the new architecture, design system, and user interface (UI) of Pega Infinity™.

UX design fundamentals

Pega case management for designers

  • Módulo

    Pega case management for designers

    10 Temas

    1 h 50 minutos

    Visible to: All users
  • In this module, you learn about the case management capabilities of Pega Platform™ as they apply to user experience designers.

Pega Constellation design system

Pega UX solution advantages

  • Módulo

    Pega UX solution advantages

    7 Temas

    1 h 30 minutos

    Visible to: All users
  • This module provides an overview of Pega Platform™ UX solutions and their advantages.

Pega UX solutions

Pega Voice AI introduction

  • Módulo

    Pega Voice AI introduction

    2 Temas

    25 minutos

    Visible to: All users
  • Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...

Pega Web Mashup

Presenting suggestions for agents

  • Módulo

    Presenting suggestions for agents

    4 Temas

    35 minutos

    Visible to: All users
  • During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

Script adherence

  • Módulo

    Script adherence

    3 Temas

    20 minutos

    Visible to: All users
  • Learn how to configure script adherence to help CSRs deliver the prescribed script during a live conversation. You configure scripts in the dialogs...

We'd prefer it if you saw us at our best.

Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice