Search | Pega Academy

Skip to main content

- Get Started with Community
  
  Tools and knowledge to help you succeed.
- Get Inspired
- Get Involved
- Roles
- Products
- Concepts
- What's New
- Browse Documentation
- Visit Pega Documentation
- Learn
  - My Training
    - My Dashboard
  - Find Training
- Certifications
  - Get Certified
  - Find Certifications
    - Verify a Certification
    - Find Pega Certified Professionals
- About
  - Learning
  - Programs
- Visit Pega Academy
- Get Support
- Support Resources
- Working with Support
- EXPERT INSIGHTS
  
  Master Pega products and capabilities with advice from our experts.
- Browse the Marketplace
- Get Involved with Marketplace
- Visit Pega Marketplace

- Pega.com
  
  Explore solutions, events, and customers
  
  PegaWorld iNspire
  
  Register for our flagship event
  
  Partners
  
  Discover program benefits and enablement resources
  
  Marketplace
  
  Extend Pega with components and apps
  
  My Pega
  
  Manage your organization's relationship with Pega
  
  Pega Community
  
  Drive success with centralized content and resources
  
  Documentation
  
  Find product guides and reference docs
  
  Academy
  
  Complete missions, earn badges, and stay current
  
  Pega Constellation Design System
  
  Browse library of UI/UX templates, patterns, and components
  
  Careers
  
  Pega Support

- Log in or sign up to set up user profile.
- Log in or sign up to set up personalized notifications.

Search

Gestión de casos

(Clear filters)

Language

English

Library

Product Training

Type

Module

Mission

Skill Level

Beginner

Advanced

Product

Capability

Artificial Intelligence

Voice AI

Creación de informes

Desarrollo de aplicaciones low-code

Enterprise Application Development

Dev/Designer Studio

Entrega de proyectos

Experiencia de usuario

Gestión de casos

Integración de datos

Data Management

DX API

Seguridad

Role

Customer Service Developer

Pega Customer Service Case Management Edition

Misión

Pega Customer Service Case Management Edition

2 Módulos

3 Retos

1 h 30 minutos
Pega Customer Service 8.7 Visible to: All users
In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...

Voice AI components

Módulo

Voice AI components

2 Temas

15 minutos

Pega Customer Service 8.8
Visible to: All users
Learn how Pega Voice AI™ integrates with your Pega Customer Service™ application. Understand the components of the Voice AI architecture and how these...

Search the archive

Contact Us

About Pegasystems

Pega is the leader in cloud software for customer engagement and operational excellence. The world’s most recognized and successful brands rely on Pega’s AI-powered software to optimize every customer interaction on any channel while ensuring their brand promises are kept. Pega’s low-code application development platform allows enterprises to quickly build and evolve apps to meet their customer and employee needs and drive digital transformation on a global scale. For more than 35 years, Pega has enabled higher customer satisfaction, lower costs, and increased customer lifetime value.

Join the conversation

Twitter
Facebook
Linkedin
Youtube

Company

About Pega
Office Locations
Careers
Contact Us

Pega Sites

Pega Academy
Pega Community
Documentation
Support
Pega Marketplace
PegaWorld
Blog

Legal

Terms of Use
Support
Glossary
Privacy
Your Privacy Choices
Trademarks

©2023 Pegasystems Inc.

Open in new window

We'd prefer it if you saw us at our best.

Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Google Chrome
Mozilla Firefox
Microsoft Edge

Close Deprecation Notice Close Deprecation Notice