Skip to main content

Search

Automating actions when a property value changes

Conduct usability testing

  • Módulo

    Conduct usability testing

    3 Temas

    20 minutos

    Visible to all users
  • Usability testing is a method for determining how easy an application is to use by testing the application with real users in a controlled setting...

Creating Customer Service data sources

  • Módulo

    Creating Customer Service data sources

    1 Tema

    10 minutos

    Visible to all users
  • You use Customer Service data sources to add external data objects into the Pega Customer Service application. Within data sources, you can specify...

Implementing service requests

  • Módulo

    Implementing service requests

    3 Temas

    20 minutos

    Pega Customer Service 8.7 Visible to all users
  • In this module, learn how to refactor your existing Pega Customer Service™ service requests by using the two recommended design methodologies. The...

Integrating external data

  • Módulo

    Integrating external data

    2 Temas

    20 minutos

    Pega Customer Service 8.8 Visible to all users
  • In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...

Pega Customer Service Case Management Edition introduction

  • Módulo

    Pega Customer Service Case Management Edition introduction

    3 Temas

    20 minutos

    Pega Customer Service 8.7 Visible to all users
  • Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in your existing desktop and...

Securing and auditing data

Voice AI components

  • Módulo

    Voice AI components

    2 Temas

    15 minutos

    Pega Customer Service 8.7 Visible to all users
  • Learn how Pega Voice AI™ integrates with your Pega Customer Service™ application. Understand the components of the Voice AI architecture and how these...

We'd prefer it if you saw us at our best.

Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice