Search
Application versioning
-
Módulo
Application versioning
1 Tema
15 minutos
-
Pega Platform™ provides the ability to preserve a version of an application. To avoid impacting existing functionality on a released application...
Best practices for building accessibility into Pega applications
-
Módulo
Best practices for building accessibility into Pega applications
5 Temas
1 h 15 minutos
-
Pega provides a variety of out-of-the-box accessibility features with Pega Platform™ that you can use to create an application that is accessible and...
Business case for accessibility
-
Módulo
Business case for accessibility
3 Temas
35 minutos
-
Building accessibility into your plan for the development of applications has a cost the same as all requirements. An organization must make choices...
Creating a Rule
-
Módulo
Creating a Rule
5 Temas
45 minutos
-
Pega Platform™ generates application code in the background by using Rules that describe how the application functions. In App Studio, Rules are...
Team application development
-
Módulo
Team application development
1 Tema
20 minutos
-
Use Branches that enable parallel development work in an isolated Ruleset without impacting other development teams.
Form autofill
-
Módulo
Form autofill
3 Temas
20 minutos
-
Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...
Pega Voice AI introduction
-
Módulo
Pega Voice AI introduction
2 Temas
25 minutos
-
Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...
Reviewing log files
-
Módulo
Reviewing log files
3 Temas
30 minutos
-
Pega Platform™ provides logs that record system events such as application errors and performance and security issues. Use log files to identify and...
Script adherence
-
Módulo
Script adherence
3 Temas
20 minutos
-
Learn how to configure script adherence to help CSRs deliver the prescribed script during a live conversation. You configure scripts in the dialogs...
Suggested cases
-
Módulo
Suggested cases
3 Temas
25 minutos
-
Learn how to configure a suggested case in the Voice AI channel. A suggested case provides guidance to the CSR on how to resolve a customer request.