Search
Pega Customer Service Case Management Edition introduction
-
Módulo
Pega Customer Service Case Management Edition introduction
3 Temas
20 minutos
Pega Customer Service 8.7 -
Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in your existing desktop and...
Pega Process AI overview
-
Módulo
Pega Process AI overview
2 Temas
20 minutos
-
Gain a greater understanding of the key features, capabilities, and benefits of Prediction Studio in Pega Process AI™ context. Prediction Studio is...
Pega Voice AI introduction
-
Módulo
Pega Voice AI introduction
2 Temas
25 minutos
-
Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...
Perpetual KYC with event-driven architecture
-
Módulo
Perpetual KYC with event-driven architecture
3 Temas
35 minutos
Pega Client Lifecycle Management for Financial Services 8.8 -
Customer data changes, ongoing e-screening alerts, and periodic review deadlines are just a few examples of types of events that the application might...
Predicting case completion
-
Módulo
Predicting case completion
1 Tema
15 minutos
-
Pega Process AI™ can help to distinguish regular from complex claims. Complex claims often escalate into a lengthy process, which is not only costly...
Predicting fraud
-
Módulo
Predicting fraud
1 Tema
15 minutos
-
Occasionally, an insurance claim might be erroneous or even fraudulent. To detect fraud and optimize the way in which the application routes work and...
Predicting missing the Service-Level Agreement
-
Módulo
Predicting missing the Service-Level Agreement
1 Tema
10 minutos
-
Pega Process AI™ can help to distinguish regular from complex claims. Complex claims often escalate into a lengthy process, which is not only costly...
Preparing Customer Decision Hub for development
-
Módulo
Preparing Customer Decision Hub for development
3 Temas
40 minutos
-
Discover how to complete the essential setup tasks of the Pega Customer Decision Hub™ application through an automated, end-to-end process by using...
Presenting suggestions for agents
-
Módulo
Presenting suggestions for agents
4 Temas
35 minutos
-
During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Promoting rule reuse with relevant records
-
Módulo
Promoting rule reuse with relevant records
1 Tema
15 minutos
-
Developers designate rules as relevant records to promote rule reuse by other developers. Leveraging relevant records helps developers build high...